1. The Terms and Conditions

The following are the Terms and Conditions (the “Agreement”) that govern your access to and use of the Really Global Technology Platform, through which Mental Health Services may be provided by Companies. This website is owned and operated by Alden Global Inc., a Delaware corporation doing business as “Really Global” in the state of California (“Really Global”), with mailing address 28 Geary Street, Suite 650 #1031, San Francisco CA 94108. The Technology Platform may be provided or accessible via multiple websites, applications, tools, or services whether owned and/or operated by us or by third parties. For questions regarding these terms and conditions, please contact us through our customer support page.

By creating an account, clicking “I agree” or a substantially similar acceptance mechanism, accessing or using the Technology Platform, or otherwise affirmatively accepting this Agreement through a written or electronic process provided or approved by Really Global, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Technology Platform. If you do not agree to be bound by any term of this Agreement, you must not access or use the Technology Platform.

Effective Date: The date on which you first create an account, click to accept this Agreement, electronically sign this Agreement, or otherwise affirmatively accept this Agreement through a written or electronic process provided or approved by Really Global, whichever occurs first.

You acknowledge and agree that Really Global’s Privacy Policy and any applicable data-processing terms, notices, or addenda are incorporated by reference into this Agreement to the extent applicable to your access to and use of the Technology Platform. Where Really Global processes Professional Records on behalf of a Company and that processing is subject to the GDPR, UK GDPR, Swiss FADP, or a similar data-protection law, Really Global’s Data Processing Agreement (the “DPA”) with that Company governs the processing within the DPA’s stated scope. The Privacy Policy governs processing for which Really Global acts as a controller or in an equivalent role. You represent that you have had a reasonable opportunity to review the Privacy Policy. You may request the applicable current DPA terms by contacting Really Global through the customer support page.

For purposes of this Agreement, Alden Global Inc., doing business as “Really Global,” is referred to as “Really Global.” The individual accessing or using the Technology Platform as a Client is referred to as “you,” “your,” or the “Client.” If you are accessing or using the Technology Platform on behalf of a minor or another person for whom you have legal authority to act, both you and that person are subject to this Agreement to the maximum extent permitted by applicable law. Really Global and you are each a “Party” and collectively the “Parties.”

IMPORTANT NOTICE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A CLASS ACTION WAIVER AS DETAILED IN SECTION 9.

2. Definitions

Unless otherwise defined in this Agreement, capitalized terms have the meanings set forth in this Section or in the section where they are first introduced. Section and subsection references are to this Agreement unless otherwise stated.

“Agreement”
means these Terms and Conditions, together with the Privacy Policy and any additional terms, notices, consents, policies, disclosures, or feature-specific terms incorporated into or accepted under this Agreement.

“Client”
means any individual who accesses, books, schedules, communicates with, pays for, receives, requests, or otherwise uses or interacts with services offered by a Company through or in connection with the Technology Platform. References in this Agreement to “you” or “your” refer to the Client.

“DPA”
means the Really Global Data Processing Agreement between Really Global and a Company. It applies within its stated scope where the Company acts as a controller and Really Global processes Professional Records on the Company’s behalf, and that processing is subject to the GDPR, UK GDPR, Swiss FADP, or a similar data-protection law, as the DPA may be amended or replaced from time to time.

“Effective Date”
means the date on which you first create an account, click to accept this Agreement, electronically sign this Agreement, or otherwise affirmatively accept this Agreement through a written or electronic process provided or approved by Really Global, whichever occurs first.

“Privacy Policy”
means Really Global’s then-current privacy policy, as posted on the Technology Platform from time to time.

“Technology Platform”
This refers to the websites, mobile applications, software, tools, interfaces, application programming interfaces, databases, documentation, and related technology functionality owned, operated, or made available by Really Global, including any successor or related platform functionality.

“Really Global”
When the terms “we”, “us”, “our,” or similar are used in this Agreement, they refer to Really Global. Really Global owns and operates a technology marketplace and administrative software platform that enables independent providers and provider organizations to access platform functionality, including, without limitation, profile, listing, communication, scheduling, payment-facilitation, administrative, and related technology tools. This Agreement shall in no way be construed to mean or suggest that Really Global is engaged, or permitted to engage, in the practice of medicine, psychology, or any other licensed healthcare activity. Likewise, this Agreement shall in no way be construed to mean or suggest that Really Global is engaged in providing non-licensed services such as health coaching and mentoring.

“Mental Health Services”
These refer to the licensed and non-licensed mental health-related services, including clinical and non-clinical services, that a Company offers, lists, schedules, provides, or makes available through or in connection with the Technology Platform. The term does not, and shall not be construed to, impose any obligation on Really Global to provide, supervise, direct, control, evaluate, or assume responsibility for any such service.

“Company” or “Companies”
This refers to the individual, sole proprietor, professional corporation, company, clinic, group, organization, or other legal entity that provides Mental Health Services through or in connection with the Technology Platform pursuant to a separate Technology Platform Terms of Service agreement with Really Global. At all times, the Company shall exercise overall control of the Mental Health Services provided by Company, and shall retain legal responsibility for the Mental Health Services. The Company is solely responsible for the provision of Mental Health Services on the Technology Platform in accordance with all applicable laws and regulations.

“Verified”

A “Verified” badge indicates only that, as of a date determined by Really Global (the “Verification Date”), specified documentation, information, or source records were reviewed, or were confirmed with an issuing authority, institution, licensure authority, or other source of record, through Really Global’s Verification process. Continued display of a “Verified” badge after the Verification Date does not indicate that any information has been reviewed, confirmed, or re-confirmed on any date after the Verification Date. A “Verified” badge is not, and shall not be construed as, (i) a guarantee, certification, endorsement, warranty, or representation by Really Global of a Company’s competence, suitability, safety, character, professional standing, or appropriateness for any Client or any service; (ii) a representation by Really Global of a Company’s identity, license status, certification, supervision arrangement, education, qualification, authorization, scope of practice, insurance, good standing, regulatory compliance, or other professional status on any date other than the Verification Date; (iii) a representation that Verification has been performed against all jurisdictions, institutions, sources, or credential types that might be relevant to that Company; or (iv) an undertaking by Really Global to monitor, re-verify, update, or revalidate any aspect of a Company’s credentials, license, certification, supervision, education, qualification, authorization, insurance, regulatory status, or professional standing after the Verification Date. Participation in Verification is voluntary for a Company by default. Really Global may, however, require Verification or current Verified status for particular Technology Platform features, badge displays, payment flows, account-integrity or fraud-prevention processes, or legal or regulatory compliance. Any such requirement is administrative and is not a clinical, professional, scope-of-practice, fitness-to-practice, suitability, competency, or licensure determination by Really Global. Verified status may lapse, expire, or be removed as described in the provider-facing Technology Platform Terms of Service. The absence of a Verified badge for any Company shall not be construed as a representation by Really Global regarding that Company’s actual credentials, license, certification, supervision arrangement, qualification, authorization, status, or fitness.

3. Overview of Companies and Their Services

The Technology Platform enables clients to connect with a diverse range of entities known as “Companies” that offer various Mental Health Services provided by licensed mental healthcare practitioners and non-licensed mental health coaches and mentors.

You choose your provider. Really Global does not assign, match, recommend, or select providers for you. Search results, filters, ratings, and other platform tools are intended to help you make your own choice; they are not the platform’s judgment about which provider is right for you.

Clients may cancel or request to reschedule appointments at least twenty-four (24) hours before the scheduled start time without charge for the original appointment. If you cancel or request to reschedule less than twenty-four (24) hours before the scheduled start time, or do not attend, you are charged the full session price for the original appointment. A rescheduled appointment is a new booking. Other refund requests must be submitted to the Company, either directly or through any Technology Platform workflow made available for that purpose, and are governed by Section 3B, “Cancellation, No-Shows, Talk Now, and Refunds.”

Companies offering services on the Technology Platform can be based globally. Companies may participate in a third-party verification process.

What “Verified” Means

A “Verified” badge signifies only that, as of a particular date, an independent third party reviewed specified information about the Company, or confirmed that information with the authority or institution that issued it. The badge may remain displayed after that date for a period based on the expiration date the Company provides for the underlying credential; continued display does not mean anything has been re-checked since. If an expiration date is recorded on the Technology Platform at least thirty (30) days before it expires, Really Global will send the Company at least one notice approximately thirty (30) days before expiration. If more than one credential supports the badge, the notice is based on the earliest recorded expiration date. If an expiration date is first provided or changed less than thirty (30) days before expiration, Really Global will send notice as soon as reasonably practicable. Verified status will lapse on the applicable expiration date even if the Company does not receive or act upon the notice. It is not an endorsement, guarantee, or warranty by Really Global, and it does not ensure ongoing licensure, supervision, or good standing.

Search Functionality

The Technology Platform enables Clients to search for Companies and Mental Health Services using search infrastructure made available through the Technology Platform. Search results may be generated based on search terms, filters, location, language, price, availability, Company-submitted profile information, Company-selected service categories, and other criteria selected by Clients or made available through the Technology Platform. Search results are intended to help Clients browse and compare Companies. Search results are not based on payments by Companies for higher placement. Really Global does not diagnose, triage, assess symptom severity, determine clinical need, recommend a specific Company, or determine whether any Company is suitable or appropriate for any Client.

Default Sort. Really Global publishes the specification and material updates of its Default Sort Algorithm at https://github.com/reallyhq/default-sort. When Default Sort applies, current availability determines whether an otherwise-eligible Company appears; Verified status and current Talk Now availability determine the Company’s default tier; and the disclosed operational factors order Companies within that tier. A Company may pay a Verification Fee to undergo independent third-party verification, but payment does not guarantee Verified status or any placement. If independent verification is successfully completed, the resulting Verified status affects the Company’s default tier. Except for this disclosed effect of successful verification, no fee paid to Really Global affects ranking or purchases placement. Search relevance, Client filters, Client-selected sorting, matching preferences, and the Client’s own choice may affect or override the order shown. Default Sort applies disclosed facts and operational signals; it is not an endorsement, recommendation, clinical-quality judgment, or suitability determination by Really Global.

Navigation and Filter Functionality

The Technology Platform’s navigation bar and filters reflect services and features selected by Companies when submitting a profile or specialty page. When Clients use the navigation bar and filters, the Technology Platform displays search results based on those Client-selected options and Company-submitted selections. These results may then be sorted using platform search, filtering, and sorting functionality to help Clients review available options. Really Global does not use these navigation or filtering tools to make clinical, diagnostic, treatment, crisis, scope-of-practice, provider-selection, or suitability determinations.

Filtering and Sorting Options for Clients

If the Technology Platform displays multiple Company Mental Health Services based on a Client’s selected criteria, Clients may be provided with options to further filter and sort the results. Clients may be able to filter and sort results by: (i) expertise or service category selected by Companies; (ii) price of services; (iii) geographic distance to the Client’s location; (iv) star ratings when available, which are submitted by Clients to the Technology Platform; and (v) other options. These features are designed to give Clients control and flexibility when browsing available Companies and services.

Reviews, Ratings, and Feedback.

The Technology Platform may allow Clients to submit ratings, reviews, client experience signals, comments, helpful votes, private feedback, reports, complaints, or other feedback about Companies, Company personnel, or the Technology Platform. Reviews and ratings reflect the opinions and experiences of the Clients who submit them. They are not endorsements, recommendations, guarantees, clinical quality assessments, professional evaluations, licensure verifications, or warranties by Really Global.

By submitting a public review, you understand that your review may be displayed publicly on the Technology Platform, may be translated into supported languages, and may appear in search engine results. Your name will not be shown publicly unless Really Global expressly states otherwise, but you should not include names, contact information, exact locations, private communications, session details, or other information that you do not want made public.

Really Global may display, decline to display, remove, restrict access to, translate, sort, filter, or otherwise handle reviews, ratings, replies, reports, complaints, helpful votes, and related feedback in accordance with its then-current policies and operational practices, including policies and practices related to eligibility, privacy, confidentiality, safety, anti-fraud, abuse prevention, legal compliance, and platform integrity.

User Account Features and Platform Neutrality

The Technology Platform allows clients to create an account and store certain medical information in advance of appointments with Company Mental Health Services, with the goal of reducing the time spent by Company’s staff completing forms and the possibility of transcription errors. Really Global is not a healthcare provider or supplier, is not affiliated with any Company listed on the Technology Platform, and does not expressly recommend any Company or service offered by Companies to clients. Really Global’s duties under this Agreement shall be purely non-clinical and administrative in nature. The Company shall at all times exercise overall control of the Mental Health Services provided by the Company, and shall retain legal responsibility for the Mental Health Services. The Company shall be solely responsible for and have complete authority, supervision, and control over the provision of Mental Health Services by the Company as the Company, in its sole discretion, deems appropriate and in accordance with all applicable laws and regulations. This Agreement shall in no way be construed to mean or suggest that Really Global is engaged, or permitted to engage, in the practice of medicine, psychology, or any other licensed healthcare activity. Likewise, this Agreement shall in no way be construed to mean or suggest that Really Global is engaged in providing non-licensed services such as health coaching and mentoring. Really Global does not charge clients a fee to utilize the Technology Platform.

Database Scope and Limitations

The Technology Platform offers a global database of Companies providing Mental Health Services. However, due to various factors such as regional regulations and licensure requirements, not all Companies may be accessible to all clients.

Limitations and Suitability of Mental Health Services

While the Technology Platform endeavors to facilitate access to a wide array of Mental Health Services, you understand, agree, and acknowledge that the Technology Platform and the Companies available through it may not be appropriate for every person, need, circumstance, or condition. The Technology Platform is not an emergency, crisis, inpatient, detox, medication-management, or intensive in-person care service. Some needs may require emergency, crisis, in-person, medication, detox, inpatient, intensive outpatient, or other higher-acuity care that is not available through the Technology Platform. The Company you select will determine, in its professional or service judgment, whether telehealth or other Technology Platform services are appropriate for your needs. If you believe you may need urgent, emergency, crisis, inpatient, detox, medication, intensive outpatient, or in-person care, seek local emergency services, crisis resources, or an appropriate in-person medical professional.

By using the Technology Platform, you acknowledge that you have read, understood, and agree with the items described in “3. Overview of Companies and Their Services.”

3A. Provider Self-Attestation; No Duty to Verify; Client Acknowledgement

(a) Self-Attestation. Companies self-identify their professional category and licensing status (for example, licensed, pre-licensed/under supervision, or non-licensed). Each Company represents to Really Global that the information it submits is truthful, accurate, and complete, and agrees to keep it updated.

(b) No Duty to Verify. Verification is a limited, optional, point-in-time process. The Verification Provider, not Really Global, performs the underlying Verification. Really Global does not independently determine whether a Company passed or failed Verification. Verification does not create, and shall not be construed to create, a general duty by Really Global to verify, monitor, screen, credential, license, certify, supervise, or evaluate any Company; a duty to re-verify any Company; a duty to monitor ongoing license, supervision, credential, certification, education, insurance, regulatory, or professional status; a duty to detect or act upon changes occurring after the date of any review; or a duty to guarantee or warrant any Verification Source, report, or verification result. Really Global does not independently credential, license, certify, supervise, evaluate, or determine any Company’s competence, suitability, scope of practice, legal compliance, regulatory compliance, professional standing, safety, or appropriateness for any Client.

(c) Client Responsibility and Assumption of Risk. You are solely responsible for selecting any Company and for evaluating whether a Company is appropriate for your needs, including asking the Company for proof of license/supervision status, insurance, and scope of practice where applicable. By using the Technology Platform, you understand and accept that a Company may provide inaccurate or incomplete information, and that Really Global is not responsible for any misstatement or omission by a Company.

3B. Cancellation, No-Shows, Talk Now, and Refunds

Really Global maintains a uniform Platform Refund and Cancellation Policy that applies to all appointments booked through the Technology Platform. This policy is a uniform marketplace commercial rule applicable to all Clients; it is not a determination by Really Global of professional, clinical, or service-quality matters, and Really Global does not control Company professional judgment. Because your payment is generally not finalized until after the session — the payment processor either authorizes your payment method in advance and only charges you after the session, or captures and holds your payment until after the session — a cancellation or permitted refund before your payment is finalized is carried out by voiding the authorization or not releasing the funds to the Company (or by refunding you), rather than by reclaiming a payment already made to the Company. Some payment methods (for example, certain bank-based methods such as iDEAL or SEPA) do not support this delay and are charged at the time of booking; for those methods, a cancellation or refund to which you are entitled is carried out by refunding you.

(a) Client-initiated cancellations 24 hours or more before the scheduled start time — no charge to you; any pre-authorized amounts are released or voided.

(b) Client-initiated cancellations less than 24 hours before the scheduled start time, or Client no-shows — you are charged the full session price. The amount payable to the Company is calculated using the full session price and remains subject to the Technology Platform Services Fee, Processor Fees, taxes, chargebacks, reversals, and other deductions permitted under the Company’s agreement with Really Global.

(c) Company-initiated cancellations and Company no-shows — If the Company cancels a scheduled session, or if the Company has not joined within fifteen (15) minutes after the scheduled start time, you are not charged and the Company is not paid for the session. Any authorization is released or voided. If your payment has already been captured, you receive a full refund.

(d) Other refund requests — All refund requests must be submitted to the Company, either directly or through any Technology Platform workflow made available for that purpose. Any permitted refund must comply with the Platform Refund Policy and applicable law, card-network rules, payment-method rules, and processor rules.

(e) Bookings made within 24 hours of the start time — if you book a session that begins less than 24 hours after you book it, the rule in (b) applies from the time of booking, so a cancellation results in a charge in full. This is disclosed to you at the time of booking.

(f) Rescheduling — A request to reschedule a scheduled session is treated as a Client-initiated cancellation of the original session and a new booking. If you request rescheduling twenty-four (24) hours or more before the original scheduled start time, there is no charge for the original session. If you request rescheduling less than twenty-four (24) hours before the original scheduled start time, you are charged the full session price for the original session under paragraph (b). The new appointment is a separate booking subject to the price and terms disclosed when it is booked.

Talk Now. The Technology Platform may make available “Talk Now,” a feature that allows you to connect instantly with an available Company instead of scheduling a future session. The Company has up to sixty (60) seconds to answer. A “Fast answer” occurs when the Company answers within the first thirty (30) seconds. An “On-Time answer” occurs when the Company answers more than thirty (30) seconds after the ring begins but before the sixty (60)-second timeout. Fast answers and On-Time answers may be logged for platform service-level, response-time, account-integrity, and Reliability Score purposes, but neither is a qualifying Talk Now incident. If the call remains unanswered after sixty (60) seconds, the request is automatically cancelled, you are not charged, the Company does not earn the session fee for that request (because the Company was not present for the session), and the Company’s Talk Now status is set to “unavailable.” Talk Now sessions are billed at the Company’s applicable session rate; pricing is disclosed before you initiate the request. Talk Now sessions are instant, on-demand sessions with no scheduled start time, so the cancellation rules in (a) and (b) above do not apply to them. You are charged the Company’s applicable session rate once you connect with the Company. Because a Talk Now request that goes unanswered within 60 seconds results in no charge (you are charged only once you connect), no refund arises in that case. Any other Talk Now refund request is submitted to the Company under (d) and remains subject to mandatory consumer-protection law and applicable card-network, payment-method, and processor rules.

Mandatory law. Nothing in this Section limits any refund, withdrawal, cancellation, or other remedy required by applicable consumer-protection law in your jurisdiction (including, where applicable, the EU Consumer Rights Directive, the UK Consumer Rights Act, and similar national laws), or by applicable card-network rules, payment-method rules, or processor rules.

4. Company Responsibilities and Limitations

Company Responsibility and Client Flexibility

Companies are solely responsible for the quality, legality, scope, appropriateness, and delivery of the Mental Health Services they offer or provide through the Technology Platform. If you find that a Company’s Mental Health Services do not meet your expectations or needs, you may choose to engage with another Company available on the Technology Platform.

Company Responsibilities and Legal Compliance

Companies offering Mental Health Services on the Technology Platform are responsible for operating in a competent, professional, ethical, and lawful manner, consistent with applicable laws, professional standards, ethical obligations, licensing or supervision requirements where applicable, and other requirements that apply to them. Really Global does not provide, supervise, control, direct, or assume responsibility for any Company’s Mental Health Services.

Professional Boundaries and Client-Provider Interactions

Companies are responsible for maintaining appropriate professional boundaries, including assessing any conflicts of interest, dual relationships, or other circumstances that could affect the Mental Health Services they provide. If you have concerns about your interaction with a Company, you should raise those concerns directly with the Company where appropriate, and you may also notify Really Global through our customer support page.

Billing and Financial Accountability

Companies are responsible for the accuracy of charges, payment information, refunds, adjustments, records, and other information they submit or process through the Technology Platform. The Technology Platform is a direct-pay platform and does not support insurance claims, insurance reimbursement, medical coding, superbills, or payer-facing billing documentation unless Really Global expressly makes such functionality available in writing. Companies are solely responsible for any documentation, records, invoices, receipts, or other materials they independently provide to Clients outside the Technology Platform, and Really Global does not review, validate, create, submit, or guarantee any such materials.

Company Conduct and Platform Integrity

Under Really Global’s Technology Platform Terms of Service, Companies are responsible for the information they submit and for their conduct on the Technology Platform. If you believe a Company has misrepresented credentials, provided inaccurate information, engaged in misconduct, violated platform requirements, or otherwise acted improperly, please notify us through our customer support page.

Reporting Misconduct

Really Global may review reports, complaints, or concerns for platform-integrity, account-integrity, legal, safety, support, or compliance purposes. Really Global may, in its discretion, suspend or remove access, decline to display content, notify applicable authorities or licensing bodies, or take other actions permitted by law and the applicable agreements. Really Global is not obligated to provide any particular remedy or outcome.

Company’s Own Terms and Disclosures

The Company you select may have its own informed-consent forms, professional disclosure statements, telehealth-consent forms, notice of privacy practices, professional engagement letters, or other terms that govern the clinical or service relationship between you and the Company. Those terms are separate from this Agreement, are between you and the Company, and are not subject to Really Global’s review, approval, or enforcement. Really Global is not responsible for the content, performance, or enforceability of any such terms.

By using the Technology Platform, you acknowledge that you have read and understood the terms in “4. Company Responsibilities and Limitations” and acknowledge that Really Global is not responsible for the individual acts, omissions, statements, advice, services, professional judgment, legal compliance, billing practices, or other activities of Companies.

5. Medical Emergency and Limitation of Scope

Critical or Emergency Situations

IF YOU ARE CONTEMPLATING SUICIDE, HARMING YOURSELF OR OTHERS, BELIEVE SOMEONE’S SAFETY IS AT RISK, OR ARE EXPERIENCING A MEDICAL, MENTAL HEALTH, OR SAFETY EMERGENCY, DO NOT USE THE TECHNOLOGY PLATFORM AS YOUR SOURCE OF HELP. IMMEDIATELY CONTACT LOCAL EMERGENCY SERVICES, A LOCAL CRISIS LINE, OR AN APPROPRIATE LOCAL EMERGENCY OR MEDICAL RESOURCE.

THE TECHNOLOGY PLATFORM IS NOT AN EMERGENCY SERVICE, CRISIS SERVICE, SUICIDE PREVENTION SERVICE, OR EMERGENCY MEDICAL SERVICE. REALLY GLOBAL DOES NOT PROVIDE CRISIS INTERVENTION, EMERGENCY RESPONSE, MEDICAL CARE, CLINICAL CARE, OR MENTAL HEALTH SERVICES.

If you are in a crisis or believe you may be in danger of harming yourself or others, you may access crisis and suicide hotline information for over 100 countries at https://really.global/en/crisis-suicide-hotlines/. This resource is provided for informational purposes only and is not a substitute for contacting local emergency services. You should also immediately contact local emergency services or another appropriate local emergency or crisis resource.

Limitations on Use of the Technology Platform

The Technology Platform enables Clients to search for, connect with, schedule, communicate with, and pay Companies for Mental Health Services. The Technology Platform itself does not provide diagnosis, treatment, medication advice, emergency care, crisis intervention, inpatient care, detox services, intensive outpatient services, or other higher-acuity services.

The Technology Platform should not be used as a substitute for in-person evaluation, emergency medical care, crisis support, medication management, or other care that requires immediate, in-person, or higher-acuity support. If you believe you may need urgent, emergency, crisis, inpatient, detox, medication, intensive outpatient, or in-person care, seek local emergency services, crisis resources, or an appropriate in-person medical professional.

In-Person Medical Care

DO NOT IGNORE, AVOID, OR DELAY SEEKING IN-PERSON MEDICAL CARE, CRISIS SUPPORT, EMERGENCY SERVICES, OR OTHER APPROPRIATE HELP BASED ON INFORMATION, COMMUNICATIONS, OR SERVICES YOU RECEIVE THROUGH THE TECHNOLOGY PLATFORM.

Company Responsibility

Companies are solely responsible for determining, within their own lawful scope of practice, professional judgment, and service role, whether and how to provide Mental Health Services to you. Really Global does not determine whether any particular Company, service, modality, care setting, documentation, evaluation, or other service is clinically, professionally, legally, or otherwise appropriate for you.

By using the Technology Platform, you acknowledge that you have read and understood the terms in “5. Medical Emergency and Limitation of Scope.”

6. Privacy, Security, and Data Use

Protecting and safeguarding information you provide through the Technology Platform is important to us. Information about our privacy and security practices is available in our Privacy Policy at really.global/privacy.

By creating an account, accessing or using the Technology Platform, or otherwise accepting this Agreement, you acknowledge that the Privacy Policy is incorporated into this Agreement and applies to Really Global’s collection, use, processing, sharing, retention, and other handling of personal information in connection with the Technology Platform.

Certain features or services may involve additional privacy, security, consent, recording, transcription, artificial intelligence, communications, data-processing, or similar notices, settings, disclosures, or terms. Where required by applicable law or Really Global’s then-current policies, Really Global or a Company may provide or request additional consent, authorization, or acknowledgement before such features or services are used.

This Agreement is not intended to replace any separate consent, authorization, notice, or disclosure that may be required under applicable law, the Privacy Policy, a Company’s own professional obligations, or a specific Technology Platform feature.

Really Global does not currently make the Technology Platform available to a Company that is a “Part 2 program” within the meaning of 42 CFR § 2.11. Really Global does not currently undertake to act as a “qualified service organization” or enter into a qualified service organization agreement. If Really Global receives information subject to Part 2 despite this restriction, Really Global will handle that information as required by applicable law.

Although Really Global uses administrative, technical, and organizational safeguards designed to protect information processed through the Technology Platform, no website, application, system, transmission, storage method, or security measure can be guaranteed to be completely secure. You are responsible for taking reasonable steps to protect your account credentials, devices, internet connection, and physical environment when using the Technology Platform.

Artificial Intelligence and Machine Learning

Really Global may use artificial intelligence and machine-learning systems in connection with the Technology Platform for purposes including, without limitation, transcription, translation, summarization, search, sorting, ranking, filtering, fraud prevention, account integrity, scheduling assistance, and other administrative and platform-operational functions. These systems are administrative and platform-operational tools designed to support — not to substitute for — a Company’s independent professional judgment.

Really Global may use platform records, transaction and payment records, audit, access, support, and security records, profile and listing content, ratings and reviews, and aggregated, de-identified, anonymized, statistical, derivative, and benchmark data for the development, training, evaluation, and operation of artificial intelligence and machine-learning systems, in each case subject to applicable law and the Privacy Policy.

Really Global shall not use Client clinical content — including, without limitation, session audio or video recordings, session transcripts, session-derived notes, journals, worksheets, assessments, and the substantive content of Company-Client communications occurring during any Mental Health Services session — as training data for the development, fine-tuning, or evaluation of artificial intelligence or machine-learning models, except where (i) both the applicable Company and you have affirmatively opted in through a consent flow expressly identified by Really Global as authorizing such use, or (ii) the data has been de-identified or aggregated in accordance with applicable law and the Privacy Policy. This restriction does not limit Really Global’s right to use Platform Records, Transaction and Payment Records, Audit, Access, Support, and Security Records, profile and listing content other than Client clinical content, or aggregated, de-identified, anonymized, statistical, derivative, and benchmark data for the development, training, testing, validation, fine-tuning, benchmarking, evaluation, deployment, and operation of artificial intelligence and machine-learning systems, subject to applicable law and the Privacy Policy. You may withdraw any opt-in consent at any time through your account settings; Really Global will honor your withdrawal in accordance with applicable law and its then-current operational practices. Except where applicable law requires otherwise, withdrawal does not require Really Global to remove data that was already lawfully de-identified or aggregated, or to retrain, destroy, or modify a model that was lawfully trained before withdrawal. A legal requirement or legal process may require Really Global to preserve, process, or disclose information, but does not by itself authorize Really Global to use Client clinical content as AI training data. The use of de-identified or aggregated data permitted under this paragraph remains subject to the de-identification or anonymization standards required by applicable law.

Really Global does not engage in solely automated decision-making that produces legal effects concerning you or similarly significantly affects you in connection with your use of the Technology Platform, except as expressly disclosed to you or as required or permitted by applicable law. Really Global will comply with applicable laws regulating artificial intelligence, including, as applicable, the EU AI Act (Regulation (EU) 2024/1689), and will surface additional transparency notices, consents, or disclosures for specific AI features (such as emotion-recognition features or other higher-risk AI uses) where required by such laws.

State Consumer Health Data Laws

Depending on your state of residence, certain US state laws (including, without limitation, the Washington My Health My Data Act, the Connecticut Data Privacy Act and the Connecticut Act Concerning Consumer Health Data, the Nevada Consumer Health Data Privacy Act (SB 370)) provide additional rights and protections for “consumer health data” (as defined under each applicable law). These rights may include the right to access, correct, delete, and withdraw consent for the collection, sharing, or sale of consumer health data, and the right to receive specific notices before such data is collected. Really Global will honor these rights through the workflows described in the Privacy Policy and in accordance with applicable law.

California Privacy Notice

If you are a California resident, additional information about your rights under the California Consumer Privacy Act and the California Privacy Rights Act (together, the “CCPA/CPRA”) is available in the Privacy Policy, including your rights to know, delete, correct, opt out of the sale or sharing of personal information, and limit the use of sensitive personal information. The Privacy Policy also includes the California “Notice at Collection” describing the categories of personal information collected through the Technology Platform and the purposes for which it is used.

Non-Covered Entity Posture

Really Global operates a direct-pay marketplace, takes no insurance, and conducts no HIPAA standard transactions. For that reason Really Global is very likely not a HIPAA covered entity, does not hold itself out as one, and does not act as a HIPAA Business Associate as a standard matter. If the Company you select is itself a HIPAA covered entity, that status belongs to the Company, and that Company — not Really Global — is responsible for providing you with its own Notice of Privacy Practices as required by HIPAA. Your health information is protected under the privacy laws that apply to Really Global — including the California Confidentiality of Medical Information Act, the Washington My Health My Data Act, the CCPA/CPRA, the GDPR, and India’s Digital Personal Data Protection Act, 2023 — as described in our Privacy Policy and standalone Consumer Health Data Privacy Policy.

Data Processing Agreement

Really Global’s Data Processing Agreement (the “DPA”) is incorporated into the agreement between Really Global and the Company when its conditions of applicability are satisfied. The DPA applies within its stated scope where the Company acts as a controller and Really Global processes Professional Records on the Company’s behalf, and that processing is subject to the GDPR, UK GDPR, Swiss FADP, or a similar data-protection law. The Privacy Policy governs processing for which Really Global acts as a controller or in an equivalent role. You may request the applicable current DPA terms by contacting Really Global through the customer support page.

7. Third Party Content

The Technology Platform may make available content, products, services, links, articles, resources, integrations, or advertisements provided by third parties, Companies, or other users (“Third-Party Content”).

Really Global does not create, control, endorse, guarantee, or assume responsibility for Third-Party Content, including any related products, services, practices, terms, policies, statements, or materials. Really Global does not make any guarantees about the accuracy, currency, suitability, or quality of Third-Party Content or any products or services referenced through it.

Really Global may display, remove, restrict access to, or otherwise handle Third-Party Content in accordance with its then-current policies and operational practices, but any such action does not make Really Global responsible for the Third-Party Content.

Your access to and interaction with Third-Party Content is at your own risk and may be subject to separate terms, policies, or privacy practices of the applicable third party. Really Global is not responsible for any loss, damage, claim, or issue arising from or relating to Third-Party Content, except to the extent such responsibility cannot be excluded under applicable law.

8. Disclaimer of Warranty and Limitation of Liability

Company Services

To the maximum extent permitted by applicable law, Really Global is not responsible for the Mental Health Services provided by Companies, or for any act, omission, statement, advice, suggestion, information, communication, service, professional judgment, coaching judgment, mentoring judgment, documentation, diagnosis, treatment, recommendation, representation, misrepresentation, nondisclosure, or other conduct of any Company or Company personnel.

To the maximum extent permitted by applicable law, you release and hold Really Global harmless from any claim, loss, injury, damage, or dispute arising out of or relating to: (i) Mental Health Services provided or not provided by a Company; (ii) your selection of, communication with, reliance on, or relationship with any Company; (iii) any act, omission, misrepresentation, or nondisclosure by a Company; or (iv) any false, inaccurate, incomplete, outdated, or misleading statement by a Company about licensure, supervision, qualifications, scope of practice, identity, insurance, services, availability, pricing, or other information. These releases do not apply to the extent a loss is caused by Really Global’s own willful misconduct or fraud, or where such a release is prohibited by applicable law.

Technology Platform

THE TECHNOLOGY PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REALLY GLOBAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, SECURITY, RELIABILITY, AVAILABILITY, UNINTERRUPTED OPERATION, OR ERROR-FREE OPERATION. THE USE OF THE TECHNOLOGY PLATFORM IS AT YOUR OWN RISK.

Really Global does not warrant or guarantee any Company, Company content, Third-Party Content, third-party service, third-party website, third-party integration, payment processor, card network, payment-method provider, communications provider, cloud provider, artificial intelligence provider, verification source, or other vendor system.

Limitation of Damages

To the maximum extent permitted by applicable law, Really Global shall not be liable to you or to any third party for any indirect, incidental, consequential, special, punitive, exemplary, lost-profit, lost-data, lost-goodwill, business-interruption, emotional-distress, or similar damages arising out of or relating to this Agreement, the Technology Platform, Mental Health Services, Companies, Third-Party Content, or any related matter, whether based on contract, tort, negligence, strict liability, statute, or any other theory of liability, even if Really Global has been advised of the possibility of such damages.

Liability Cap

To the maximum extent permitted by applicable law, Really Global’s aggregate liability for damages arising out of or relating to this Agreement, the Technology Platform, Mental Health Services, Companies, Third-Party Content, or any related matter shall not exceed the greater of: (a) the total amount of money paid by you or on your behalf through the Technology Platform in the twelve (12) months before the event giving rise to the claim; or (b) one hundred U.S. dollars ($100).

Mandatory Law

The limitations, exclusions, disclaimers, and releases in this Section apply to the maximum extent permitted by applicable law. If applicable law does not allow a limitation, exclusion, disclaimer, or release set forth in this Section, that limitation, exclusion, disclaimer, or release shall be deemed modified solely to the extent necessary to comply with applicable law.

Nothing in this Section limits liability that cannot be limited or excluded under applicable law, including liability for Really Global’s own fraud or willful misconduct where such limitation or exclusion is prohibited by applicable law.

Survival

This Section 8 shall survive termination or expiration of this Agreement.

9. Arbitration

THIS SECTION 9 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT.”

Agreement to Arbitrate

By accepting this Agreement, you and Really Global agree that any dispute, claim, or controversy arising out of or relating to this Agreement, any prior version of this Agreement, your access to or use of the Technology Platform, Mental Health Services accessed through the Technology Platform, or the existence, applicability, breach, termination, enforcement, interpretation, scope, waiver, or validity of this Agreement or this Arbitration Agreement (collectively, “Disputes”) shall be resolved on an individual basis by final and binding arbitration, except as expressly provided in this Arbitration Agreement.

This Arbitration Agreement is intended to apply to Disputes that otherwise would be resolved in a court of law or before another forum. All claims in arbitration are subject to the same statutes of limitation that would apply in court. By accepting this Arbitration Agreement, you and Really Global mutually agree to waive the right to a trial by jury to the maximum extent permitted by applicable law.

Rules and Administration

The Parties acknowledge that this Agreement involves interstate commerce and agree that the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this Arbitration Agreement to the maximum extent applicable.

The arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and Mediation Procedures (“AAA Consumer Rules”) then in effect, except to the extent this Arbitration Agreement lawfully provides otherwise. The AAA Consumer Rules are available at adr.org or by searching for “AAA Consumer Arbitration Rules.”

The arbitration shall be heard by one arbitrator selected in accordance with the AAA Consumer Rules. The arbitrator shall have authority to resolve disputes regarding the interpretation, applicability, enforceability, formation, scope, or validity of this Arbitration Agreement or any part of this Agreement, except that disputes regarding the enforceability, validity, or scope of the Class Action Waiver shall be decided only by a court of competent jurisdiction.

If for any reason the AAA will not administer the arbitration, either Party may apply to a court of competent jurisdiction with authority over the location where the arbitration will be conducted for appointment of a neutral arbitrator.

Location and Remote Proceedings

The arbitration shall take place in San Francisco, California, unless: (i) the AAA Consumer Rules require or permit another location, including a location convenient to you; (ii) applicable law requires another location; (iii) the Parties agree to a different location; or (iv) the arbitration is conducted remotely or by video, telephone, or other electronic means. Remote, video, telephone, and document-only proceedings are permitted in accordance with the AAA Consumer Rules and applicable law.

Fees and Costs

Each Party shall pay its own attorneys’ fees and costs unless applicable law, this Agreement, or the arbitrator’s award provides otherwise. Arbitration fees and arbitrator compensation shall be allocated in accordance with the AAA Consumer Rules and applicable law. Where applicable law or the AAA Consumer Rules require Really Global to pay some or all arbitration fees or arbitrator compensation, Really Global will do so. Any disputes regarding whether Really Global is required to pay the arbitrator’s and arbitration fees, or how those fees are to be apportioned between the Parties, will be resolved by the arbitrator.

Authority and Remedies

The arbitrator may award all remedies available to the Parties under applicable law that would be available in court, subject to the limitations, exclusions, and waivers in this Agreement to the extent enforceable. The arbitrator’s decision or award shall be in writing. Judgment on the arbitrator’s decision or award may be entered in any court of competent jurisdiction.

Small Claims Court

Notwithstanding the foregoing, either Party may bring an individual claim in small claims court if the claim qualifies for small claims court and remains only in that court and only on an individual basis.

Equitable and Provisional Relief

Either Party may seek temporary, preliminary, injunctive, equitable, or provisional relief from a court of competent jurisdiction where such relief is available under this Agreement or applicable law, including to protect intellectual property, confidential information, privacy, data security, account integrity, platform integrity, or to prevent unauthorized access, misuse, fraud, abuse, or other irreparable harm. Seeking such relief does not waive this Arbitration Agreement, and all final relief shall be decided in arbitration unless the claim is excluded from arbitration under this Arbitration Agreement or applicable law.

Government Agencies and Non-Waivable Rights

Nothing in this Arbitration Agreement prevents you from filing a report, charge, or claim with, or participating in an investigation or proceeding by, a government agency or regulator. Nothing in this Arbitration Agreement prevents or excuses either Party from satisfying any conditions precedent or exhausting administrative remedies required under applicable law before bringing a claim in arbitration.

This Arbitration Agreement does not require arbitration of any dispute that applicable law says cannot be subject to a pre-dispute arbitration agreement, including claims excluded from arbitration by the Dodd-Frank Wall Street Reform and Consumer Protection Act (Public Law 111-203), the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (H.R. 4445), or another applicable law. This Arbitration Agreement also does not apply to individual claims of sexual assault or sexual harassment occurring in connection with your use of the Technology Platform.

Class, Collective, Consolidated, and Representative Action Waiver

To the maximum extent permitted by applicable law, you and Really Global agree that any Dispute shall be brought, heard, and resolved only on an individual basis. You and Really Global waive the right to bring, participate in, or recover under any class, collective, consolidated, representative, or similar action or proceeding. No arbitrator has authority to hear or arbitrate any class, collective, consolidated, representative, or similar action or proceeding.

Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. If there is a final judicial determination that all or part of this Class Action Waiver is unenforceable as to a particular claim or request for relief, then that claim or request for relief shall proceed in a court of competent jurisdiction, but only to the extent required by that determination, and the remaining claims shall proceed in arbitration to the maximum extent permitted by law.

Mass Arbitration

If multiple arbitration demands are filed and AAA determines that they qualify as a Mass Arbitration under AAA’s then-current applicable rules, AAA’s then-current Mass Arbitration Supplementary Rules, procedures, and fee schedules shall apply, including any applicable batching, fee, process-arbitrator, or other case-management procedures. The Parties shall cooperate in good faith with AAA’s administration of the Mass Arbitration.

Administrative coordination, batching, or assignment of multiple cases to the same arbitrator does not convert the demands into a class, collective, consolidated, representative, or similar action. Each demand remains an individual claim.

Optional Pre-Arbitration Dispute Resolution and Notification

Before initiating arbitration, you and Really Global may first attempt to resolve any Dispute informally for thirty (30) days, unless this time period is extended by agreement of the Parties. Informal negotiations begin when one Party receives written notice from the other Party (“Notice of Dispute”).

A Notice of Dispute must include: (i) the full name and contact information of the complaining Party; (ii) a description of the nature and basis of the Dispute; and (iii) the specific relief sought.

Really Global may send a Notice of Dispute to your billing address, account email address, or other contact information associated with your account. You may send a Notice of Dispute to: Really Global, 28 Geary Street, Suite 650 #1031, San Francisco CA 94108.

The Parties will treat settlement offers and statements made during the informal negotiation as confidential to the extent the Parties agree in writing or applicable law protects them. Their admissibility and use are governed by Federal Rule of Evidence 408 and any other applicable settlement-protection rule or law. Nothing in this paragraph creates a legal privilege where none otherwise exists or makes evidence inadmissible or undiscoverable merely because it was used in the negotiation. Nothing in this paragraph waives any attorney-client privilege or work-product protection that otherwise applies.

Application to Third Parties

This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries, and assigns, where their underlying claim(s) arise out of or relate to your use of the Technology Platform or Mental Health Services. To the extent that any third-party beneficiary to this Agreement brings claims against the Parties, those claims shall also be subject to this Arbitration Agreement.

Right to Opt Out of Arbitration

You may opt out of this Arbitration Agreement within thirty (30) days after you first accept this Agreement or first access or use the Technology Platform, whichever is earlier, by sending written notice of your decision to [email protected], using the subject line “Arbitration Opt-Out.” Your opt-out notice must include your name, the email address associated with your account, and a clear statement that you want to opt out of this Arbitration Agreement and the Class Action Waiver. If you opt out within the 30-day period, neither you nor Really Global will be required to arbitrate disputes and may instead litigate those disputes without regard to this Arbitration Agreement and the Class Action Waiver. If you do not opt out within the 30-day period, you and Really Global shall be bound by the terms of this Arbitration Agreement and the Class Action Waiver. Opting out does not affect any other part of this Agreement. You have the right to consult with counsel of your choice concerning this Arbitration Agreement and the Class Action Waiver.

Severability

Except as otherwise provided in the Class Action Waiver, if any part of this Arbitration Agreement is found to be illegal, invalid, void, or unenforceable, that part shall be severed, and the remainder of this Arbitration Agreement shall remain in full force and effect to the maximum extent permitted by applicable law.

Survival

This Arbitration Agreement shall survive termination or expiration of this Agreement and the termination of your use of the Technology Platform.

10. Subscriptions, Memberships, Free Trials, and Recurring Payments

Really Global or Companies may make available subscriptions, memberships, packages, free trials, recurring payment options, or similar paid offerings through the Technology Platform. The Company or Really Global identified as the seller at checkout is responsible for that offering. Before you enroll, the applicable checkout, subscription, or payment workflow will clearly disclose the price, billing frequency, any minimum commitment, whether the offering automatically renews, the renewal and cancellation terms, the included services, expiration rules, any free-trial or discounted-period conversion, and any other material information required by applicable law.

If you choose a recurring subscription, membership, or similar paid offering, you authorize recurring charges through an affirmative enrollment action using the payment method you provide and in accordance with the terms disclosed when you enroll. You acknowledge that: (i) the offering has a recurring charge; (ii) the charge will be applied on each disclosed billing cycle until you cancel; and (iii) you are responsible for charges incurred before cancellation takes effect. Recurring subscriptions and memberships continue and automatically renew until canceled, unless the applicable offering states otherwise. Where required by applicable law, the seller will provide a confirmation that you can retain, containing the material terms and cancellation instructions.

You may cancel a subscription or membership at any time through the available Technology Platform tools or another cancellation method disclosed when you enroll. The cancellation method will be easy to find and use and, where required by applicable law, will be no more difficult than the method used to enroll. To avoid being charged for the next billing period, you must cancel before the applicable renewal date or deadline disclosed for that subscription or membership. The seller will provide any cancellation acknowledgment required by applicable law.

Unless otherwise stated in the applicable subscription, membership, package, or promotional terms, unused sessions, credits, benefits, or other included services expire at the end of the applicable billing cycle or stated usage period and do not roll over to future periods.

Any changes to subscription or membership pricing, included services, renewal terms, or other material terms will take effect only after notice to you, or as otherwise permitted by applicable law. Where required by applicable law, the seller will provide renewal reminders, free-trial or discounted-period conversion notices, price-change notices, and other material-term notices within the time and in the form required by that law so that you have a reasonable opportunity to cancel before the next charge.

Free trials and promotional offers may be made available from time to time. The terms of any free trial or promotional offer, including whether and when it converts to a paid subscription or membership, will be disclosed when the offer is made. A conversion to recurring payment will occur only as disclosed and under the recurring-payment authorization you provide. Nothing in this Section limits any cooling-off, cancellation, refund, renewal-notice, or other consumer right that cannot lawfully be limited or waived.

By using the Technology Platform, you acknowledge that you have read and understood the terms in “10. Subscriptions, Memberships, Free Trials, and Recurring Payments.”

11. Your Account, Representations, Consent, and Commitments

Consent and Eligibility

You represent that you are legally able to enter into this Agreement and, where applicable, legally able to consent to receive Mental Health Services through the Technology Platform. If you are using the Technology Platform on behalf of a minor or another person, you represent that you have the legal authority to do so and to provide any required consent on that person’s behalf.

Mental Health Services are provided by Companies, not by Really Global. Before beginning Mental Health Services, you should understand the nature and purpose of the services offered by the Company you select, including whether the services are in-person, telehealth, licensed, non-licensed, clinical, coaching, mentoring, or another form of mental health support. You may ask the Company directly about the Company’s qualifications, services, methods, risks, benefits, scope of practice, and limitations.

Mental Health Services can offer emotional, psychological, coaching, mentoring, or other forms of mental health support, but may involve emotional discomfort, difficult conversations, or other challenges. Your active participation may be important to the usefulness of the services.

Confidentiality, Records, and Additional Consents

Your personal information, communications, records, and other data are handled as described in the Privacy Policy and any applicable feature-specific notices, consents, settings, authorizations, or Company-provided disclosures.

Certain services, Companies, jurisdictions, or features may require additional consents, authorizations, notices, or disclosures, including for minors, recording, transcription, summaries, artificial intelligence features, sensitive information, substance-use-related information, educational or school-related contexts, or other legally protected information. Where required, those consents, authorizations, notices, or disclosures may be provided through the Company, the Technology Platform, or another applicable workflow.

This Agreement does not replace any separate consent, authorization, notice, or disclosure that may be required under applicable law, the Privacy Policy, a Company’s own professional obligations, or a specific Technology Platform feature.

Account Information and Account Access

You confirm that the information you provide through the Technology Platform is accurate, truthful, current, and complete, and you agree to maintain and update that information as needed.

You are responsible for maintaining the confidentiality of your password, login credentials, devices, and other security information related to your account (collectively, “Account Access”). You agree to notify Really Global promptly if you become aware of any unauthorized use of your Account Access or any other concern about account security.

You are responsible for all activity that occurs through your account or Account Access, except to the extent responsibility cannot be assigned to you under applicable law.

Usage Guidelines

You agree not to use another person’s account or Account Access, and not to allow another person to use your account or Account Access, except where Really Global expressly permits account access for a parent, guardian, caregiver, authorized representative, or similar authorized user.

You agree that your use of the Technology Platform, including any Mental Health Services accessed through it, is for your own personal use or for the use of a person for whom you are legally authorized to act. You may not use the Technology Platform on behalf of another person or organization unless you have legal authority to do so and Really Global permits that use.

You agree not to interfere with, disrupt, damage, impair, overload, or attempt to gain unauthorized access to the Technology Platform, Really Global’s systems, Company accounts, Client accounts, servers, networks, infrastructure, security features, or related systems.

Content and Lawful Use

You agree not to use the Technology Platform to post, send, upload, transmit, deliver, or make available: (a) unsolicited advertising, spam, or unlawful promotional messages; (b) malicious software, code, files, scripts, agents, or programs; (c) unlawful, harassing, abusive, threatening, vulgar, obscene, discriminatory, hateful, privacy-invasive, exploitative, or harmful content; (d) content that infringes, misappropriates, or violates any intellectual property, privacy, publicity, confidentiality, contractual, or other third-party right; (e) content that could damage, harm, or interfere with another person, Company, Really Global, the Technology Platform, or any third party; or (f) content or conduct that may constitute, encourage, or facilitate a criminal act, unlawful act, self-harm, harm to others, fraud, abuse, exploitation, or violation of applicable law.

You agree not to violate any applicable local, state, national, international, or foreign law, statute, ordinance, rule, regulation, court order, or third-party right in connection with your use of the Technology Platform, your communications with Companies, or your relationship with Really Global. If professional or ethical obligations apply to you, you agree not to use the Technology Platform in a manner that violates those obligations.

File Security

If you receive or download any file, attachment, link, document, or other material from Really Global, a Company, another user, or the Technology Platform, you are responsible for taking reasonable precautions before opening or using it, including scanning for viruses or malicious software where appropriate.

Client Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Indemnified Parties from third-party claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from or relating to: (a) your material violation of this Agreement; (b) your unlawful, fraudulent, abusive, or intentionally harmful use of the Technology Platform; (c) content or materials you submit that infringe or violate another person’s intellectual-property, privacy, publicity, confidentiality, contractual, or other legal rights; or (d) your affiliate, referral, or promotional activities.

This indemnification applies only to the extent the claim results from your acts or omissions and does not apply to the extent caused by Really Global, a Company, Company personnel, or another third party. This clause shall survive expiration or termination of this Agreement.

How Pricing and Payment Work

Each Company sets the prices for the Mental Health Services it offers through the Technology Platform, subject to minimum pricing requirements that apply on the platform (described below). Prices may vary by Company, service, modality (in-person versus telehealth, scheduled versus instant Talk Now), session length, country, and other applicable factors. The price charged to you is disclosed through the Technology Platform at the time of booking, scheduling, or initiating a Talk Now request.

Prices may vary by location. Each Company sets its own prices, and Companies may set different prices for Clients located in different countries or country groups. The price you see is determined by the country associated with your account or billing information, is set by the Company (subject to the platform’s published minimum pricing requirements), and is always shown to you in full before you book. Really Global does not set Company prices and does not use your individual personal data, browsing behavior, or history to set the price you are shown; the same prices are shown to all Clients in the same country group.

Translation is free for Clients. Where realtime translation is available for a session, Really Global provides it at no additional charge to you; any applicable translation fee is borne by the Company, not the Client.

Payments for Mental Health Services are processed by Really Global’s integrated third-party payment processors (currently Stripe and PayPal). When you pay for a session, your payment is processed within the payment processor’s regulated environment — either authorized in advance and charged after the session, or captured and held and then released to the Company after the session takes place, or — for payment methods that do not support this delay — charged at the time of booking and refunded to you if you are entitled to a refund, in accordance with Really Global’s Platform Refund and Cancellation Policy. Really Global does not hold the funds you pay in its own bank accounts. The Company — not Really Global — provides the Mental Health Services, sets the price, and is responsible for the service and its billing; Really Global collects your payment, through the payment processor, as the Company’s limited payment-collection agent, and your payment through the processor satisfies your payment obligation to the Company for that session.

For the Mental Health Services you purchase, the Company is the seller and provider, and is the seller of record for those services and — depending on the payment processor used — the merchant of record or the seller of record for the payment transaction; in each case the Company, not Really Global, is responsible for the transaction. Really Global facilitates and processes your payment through the payment processor as the Company’s limited payment-collection agent and does not itself hold your payment. Depending on your payment method and processor settings, the charge may appear on your statement under the Company, under Really Global, or under a combination of the two (for example, Really Global followed by the Company’s name).

How the provider’s platform fee works. The price you pay for a session is set by the Company, and you pay that price. Separately, Really Global charges the Company — not you — a technology platform fee out of the amount the Company receives, deducted through the payment processor from the Company’s own funds as part of the provider-as-merchant-of-record model described above. That platform fee does not change the price you pay. The platform fee the Company pays varies with how the booking was made and delivered — for example, it is lower for in-person sessions and for sessions where the Company brought you to the platform itself — but in every case it is a fee between Really Global and the Company for use of the Technology Platform, and it is not a fee for the Company’s professional services and not a charge to you.

Your payment may be processed in your local currency or another currency supported by the applicable processor. Any currency conversion, cross-border, or other processor fees are handled by the applicable processor in accordance with that processor’s published policies.

The Technology Platform is a direct-pay platform. Really Global does not support insurance claims, insurance reimbursement, medical coding, superbills, or payer-facing billing documentation unless Really Global expressly makes such functionality available in writing. Any insurance arrangement is between you, the Company, and your insurer; Really Global is not a party to that arrangement.

Payment and Fees

You agree to use only credit cards, payment accounts, or other payment methods that you are authorized to use (collectively, “Payment Means”). You agree that all payment-related information you provide through the Technology Platform is accurate, current, and complete, and you agree to maintain and update that information as needed.

You agree to pay all fees, charges, taxes, and other amounts associated with your account, purchases, appointments, subscriptions, memberships, packages, or other transactions through the Technology Platform in accordance with the prices, terms, and rates disclosed through the Technology Platform or applicable checkout or payment workflow. By providing Payment Means, you authorize Really Global, Companies, and integrated third-party payment processors, as applicable, to charge, bill, process, or facilitate payment using those Payment Means in accordance with this Agreement and the applicable transaction terms.

By using the Technology Platform, you acknowledge that you have read and understood the terms in “11. Your Account, Representations, Consent, and Commitments.”

11A. Children and Minors

Age Eligibility

Access to the Technology Platform and to Mental Health Services is subject to age-eligibility, contract-capacity, privacy, and service-consent requirements that vary by country and, in the United States, by state. At signup, Really Global may use your date of birth, country, state, and other information to apply the Technology Platform’s age and access rules. This is administrative access screening. It is not a legal, clinical, or professional determination that a minor can enter into a contract or consent to a particular service.

Limited Track for Minors

A minor may access only the features, services, and Company categories that Really Global makes available for that minor’s location and circumstances. Eligibility for non-licensed coaching, mentoring, peer support, or similar services is not automatic merely because the minor cannot independently consent to licensed treatment. Access depends on applicable law, the type of service, and any required parental, guardian, or other legal authorization.

Parental or Guardian Consent

Different laws govern different questions involving minors. COPPA governs the online collection and use of personal information from certain children under thirteen (13). GDPR Article 8 addresses a child’s consent to certain online data processing when consent is the applicable legal basis. The UK Age Appropriate Design Code addresses the design of online services and the protection of children’s personal data. Those privacy rules do not, by themselves, decide whether a minor can enter into a contract or consent to licensed or non-licensed services. Separate laws govern those questions. Where parental, guardian, or other authorization is required for a minor’s Technology Platform account, personal-data processing, or access to a service, Really Global will request and capture the required authorization through the applicable Technology Platform workflow before making the affected feature or service available. The person providing authorization must confirm their legal authority and provide their own identifying and contact information.

Parents and Guardians Acting on Behalf of a Minor

If you are a parent, legal guardian, or other authorized representative using the Technology Platform on behalf of a minor or another person, you represent that you have the legal authority to do so under applicable law and that you are providing any required consents on that person’s behalf. Whether a minor may self-consent, and whether a parent or guardian must or may be notified, depends on the jurisdiction, the service, the Company’s role, and the particular circumstances. The Company remains responsible for determining and obtaining any service-related consent, authorization, or notification required for the services it provides. Really Global may provide administrative consent or notification workflows, but does not make the Company’s legal, clinical, or professional determination.

By using the Technology Platform, you acknowledge that you have read and understood the terms in “11A. Children and Minors.”

12. Affiliate Program

Really Global may make referral, promotional, or affiliate links available to eligible Clients through the Technology Platform. An eligible Client may choose to activate an affiliate link, and Really Global may generate the link after activation. Receiving, accessing, or activating a link does not guarantee that you are eligible to earn commissions or other rewards.

To protect Clients, Companies, and the integrity of the Technology Platform, the following eligibility, conduct, and operational requirements apply to any client affiliate, referral, or promotional activity made available through the Technology Platform.

Eligibility and Enrollment

You may be eligible to earn commissions or other rewards by sharing your referral or affiliate link and referring new Clients, Companies, or other users to the Technology Platform, subject to this Agreement, Really Global’s then-current affiliate, referral, or promotional program terms, applicable law, and Really Global’s then-current policies and operational practices.

To participate in the Affiliate Program and accrue commissions, you must satisfy Really Global’s eligibility requirements and complete any required eligibility attestation or confirmation. You may activate and share an approved affiliate link and accrue commissions without first completing payout setup. Before receiving payment, you must complete the payout-provider setup and provide the identity, payment, tax, or compliance information required by applicable law, the payout provider, or Really Global’s then-current program terms. Really Global may approve, deny, suspend, terminate, or modify your participation in the Affiliate Program in its sole discretion and to the maximum extent permitted by applicable law. Affiliate participation, eligibility, qualifying referrals and transactions, and commissions may vary by jurisdiction. Really Global may restrict or deny participation or commissions based on the location of the participant, a referred person, a Company, the services, or a transaction where Really Global determines that a restriction is necessary or appropriate for legal or regulatory compliance.

To be eligible to participate in the Affiliate Program, you must confirm when you enroll that you are not a licensed mental healthcare provider and do not own, operate, control, direct, or provide licensed mental healthcare services through any account, practice, clinic, company, or business, whether on or off the Technology Platform. This eligibility requirement is intended to help avoid prohibited referral-fee, fee-splitting, anti-kickback, professional-conduct, or similar issues that may apply to licensed healthcare or mental healthcare providers. Eligibility is a continuing condition: if it ceases to be true you must notify Really Global, you will no longer be eligible to earn commissions, and Really Global may withhold, deny, reverse, or claw back any commission earned while you were ineligible. Really Global does not require you to re-confirm your eligibility each time a commission is earned.

Licensed Mental Healthcare Providers and Professional Referral Restrictions

You may not use a Client affiliate or referral link to avoid any eligibility restrictions that apply to Companies, licensed mental healthcare providers, or persons who own, operate, control, direct, or provide licensed mental healthcare services.

You may not use a Client affiliate or referral link to refer your own patients, clients, supervisees, or persons to whom you owe professional, clinical, fiduciary, caregiving, supervisory, coercive, or similar duties, unless Really Global expressly permits that use in writing or through applicable program terms.

You also may not use a Client affiliate or referral link in connection with:

(i) any arrangement to share, split, rebate, kick back, or return any portion of a commission to the referred person or another person; or

(ii) any referral made primarily for the purpose of generating commissions through sham, circular, self-funded, or non-bona-fide transactions, including any arrangement where the referred person is paying you, or where you are paying the referred person, in connection with the referral.

Ethical and Transparent Marketing

If you share or promote a referral or affiliate link, you must do so truthfully, lawfully, and transparently. You are responsible for complying with all applicable advertising, marketing, consumer-protection, privacy, anti-spam, endorsement, testimonial, referral, data-protection, and similar laws and guidelines that apply to your promotion.

You must clearly and conspicuously disclose your relationship with Really Global and the fact that you may receive compensation or other benefits from referrals whenever required by applicable law, including the U.S. Federal Trade Commission’s Endorsement Guides and similar requirements in your jurisdiction, platform rules, or Really Global’s then-current policies and operational practices.

Prohibited Promotional Practices

You may not use any unlawful, fraudulent, deceptive, misleading, coercive, exploitative, harassing, spam-based, privacy-invasive, or unethical marketing practice in connection with a referral or affiliate link.

You may not use a referral or affiliate link, code, or tracking method to promote, endorse, recommend, or direct people to any specific Company that provides licensed mental healthcare services. Your referral and affiliate links must resolve to general Technology Platform surfaces and may not deep-link to the profile, listing, or booking page of any specific such Company.

You may not promote Really Global or the Technology Platform in a way that: (a) targets individuals in crisis, in immediate danger, or experiencing a medical, mental health, or safety emergency; (b) represents or implies that Really Global provides emergency services, crisis intervention, suicide prevention services, medical care, clinical care, or Mental Health Services; (c) represents or implies that Really Global recommends, guarantees, endorses, supervises, controls, or verifies the suitability of any Company; (d) misrepresents the meaning of a Verified badge; (e) misrepresents pricing, availability, services, credentials, outcomes, or expected results; (f) impersonates Really Global, a Company, or another person; (g) uses bots, fake traffic, fraudulent clicks, duplicate accounts, self-referrals, or other circumvention; (h) uses paid advertising on Really Global brand terms without Really Global’s prior written consent; or (i) violates this Agreement, applicable law, third-party platform terms, or Really Global’s then-current policies and operational practices.

Permitted Promotional Methods

You may share your referral or affiliate link through lawful personal websites, social media, email, messaging, and other digital channels, provided that you comply with this Agreement, applicable law, third-party platform terms, and Really Global’s then-current policies and operational practices. If you use email, text messaging, direct messaging, or similar channels, you are responsible for obtaining any required consent, providing required disclosures, and complying with applicable anti-spam, privacy, and marketing laws.

Commission and Payment Structure

If you are eligible, you may earn an affiliate commission or other reward only on qualifying transactions that Really Global determines are attributable to your referral or affiliate link in accordance with Really Global’s system of record and then-current program terms.

Unless Really Global states otherwise in applicable program terms, Affiliate Commissions are calculated as five percent (5%) of the Adjusted Gross Transaction Amount of each qualifying commissionable transaction. “Adjusted Gross Transaction Amount” means the amount charged to and retained from the Client for a qualifying telehealth service after Client-facing discounts and service-price adjustments, excluding separately stated taxes and provider-paid additive fees, including Translation Fees. It is calculated before Really Global’s Technology Platform Services Fee, the minimum Technology Platform Services Fee, payment-processor and payment-method fees, currency-conversion or cross-border fees, and affiliate payout costs. Only completed telehealth transactions may qualify. In-person transactions never qualify. Failed, uncaptured, voided, cancelled, fully refunded, reversed, charged-back, duplicate, test, fraudulent, self-referred, or otherwise invalid transactions do not qualify. A partial discount, refund, reversal, or chargeback reduces the Adjusted Gross Transaction Amount to the amount finally retained from the Client. Notwithstanding anything to the contrary in this Agreement, a transaction is not a qualifying commissionable transaction, and no Affiliate Commission is earned or payable, if the Company providing the underlying services is a recovery home, clinical treatment facility, or laboratory within the meaning of 18 U.S.C. § 220.

Tracking and Attribution

The Affiliate Program may use Really Global’s first-party system of record, cookies, links, codes, referral tokens, platform records, or other attribution methods. The initial attribution window is sixty (60) days. Within that window, the last eligible affiliate-link interaction before the first qualifying account-creation event controls. Once Really Global accepts the attribution, the referred account is attributed to that affiliate for the applicable commission period, and a later affiliate-link interaction does not overwrite the accepted attribution. Cookies and other attribution methods may be blocked, deleted, expire, or fail, and Really Global does not guarantee that every interaction will be attributed. Really Global’s system-of-record attribution controls, subject to any documented correction Really Global makes to address error, fraud, abuse, or legal compliance.

Payment Schedule

Affiliate Commissions, if any, are calculated on a monthly basis and paid on the schedule and through the payout method Really Global makes available, subject to your continued eligibility, fraud and compliance review, any minimum payout threshold established in Really Global’s then-current program terms, payout-provider availability and requirements, and Really Global’s clawback, withholding, set-off, reversal, and adjustment rights. Really Global may defer payment until payout setup is complete without cancelling an otherwise valid accrued Affiliate Commission.

Adjustments, Reversals, Clawbacks, and Withholding

Really Global may adjust, reverse, claw back, deny, or withhold Affiliate Commissions, in whole or in part, in connection with: (a) discounts, refunds, chargebacks, reversals, disputes, failed or cancelled payments, or other events that reduce or eliminate the amount finally retained from the Client; (b) duplicate accounts, self-referrals, fake traffic, fraudulent clicks, bots, or other circumvention; (c) prohibited marketing; (d) violation of this Agreement, applicable law, third-party platform terms, payment-method rules, processor rules, card-network rules, or Really Global’s then-current policies and operational practices; (e) failure to complete required payout setup or provide information required by applicable law or the payout provider; or (f) transactions later determined not to be qualifying commissionable transactions.

No Guarantee; No Employment Relationship

Really Global does not guarantee any minimum commissions, rewards, traffic, attribution, conversions, or earnings. Nothing in this Section 12 creates an employment, agency, partnership, joint venture, franchise, or fiduciary relationship between you and Really Global. You are an independent participant in the Affiliate Program and are solely responsible for your own marketing activities, expenses, taxes, and compliance.

Program Changes

Really Global may modify, suspend, or discontinue the Affiliate Program, your eligibility, commission rates, attribution rules, payment methods, payment timing, or any related program terms at any time in accordance with this Agreement and applicable law.

Indemnification for Affiliate Activities

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Indemnified Parties from and against any claims, losses, demands, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your affiliate, referral, or promotional activities; (b) your breach of the eligibility, conduct, or marketing requirements of this Section 12; (c) your violation of any applicable law in connection with your affiliate activities; or (d) any claim by a referred or attempted-to-be-referred person arising out of or relating to your affiliate activities.

This indemnification obligation does not apply to the extent a claim is caused by Really Global’s own willful misconduct or fraud, or where such indemnification is prohibited by applicable law. This clause shall survive expiration or termination of this Agreement and of your participation in the Affiliate Program.

By participating in the Affiliate Program, you acknowledge that you have read and understood the terms in “12. Affiliate Program,” and you agree to abide by them.

13. Telehealth Services

Telehealth refers to the provision of Mental Health Services through remote communication methods made available through the Technology Platform or otherwise used by a Company, including video, voice, text, messaging, or other supported communication methods. Telehealth may allow you to access Mental Health Services from a location other than a traditional in-person setting.

Modes of Accessing Mental Health Services

Mental Health Services may be accessed through communication methods available through the Technology Platform, including video calls, voice calls, text messages, messaging, or other supported tools. You may use these services through compatible devices such as desktop computers, tablets, smartphones, or other supported technology.

Potential Benefits of Telehealth

Telehealth may offer flexibility, convenience, and access to Companies who may not be available near your physical location. Telehealth may also reduce the need to travel for certain appointments. Whether telehealth is appropriate for you depends on your needs, preferences, location, the Company you select, applicable law, and the Company’s own professional or service judgment.

Potential Limitations and Risks

Telehealth may differ from in-person Mental Health Services. Remote communication may limit a Company’s ability to observe nonverbal cues, conduct certain evaluations, respond to certain emergencies, or provide services that require in-person interaction. Technical issues, including internet, device, software, audio, video, connectivity, or platform problems, may interrupt or affect a session.

Telehealth is not appropriate for every person, need, circumstance, or condition. If you believe you may need urgent, emergency, crisis, inpatient, detox, medication, intensive outpatient, or in-person care, seek local emergency services, crisis resources, or an appropriate in-person medical professional.

Privacy and Security During Telehealth

Really Global uses administrative, technical, and organizational safeguards designed to protect information processed through the Technology Platform, but no system or communication method can be guaranteed to be completely secure. You are responsible for taking reasonable steps to protect your privacy and security when using telehealth, including using a private location where possible, protecting your device and account credentials, using a secure internet connection where available, and considering headphones or other privacy measures when appropriate.

Option for In-Person Mental Health Services

Where available, you may select a Company that offers in-person Mental Health Services. Some needs may be better suited to in-person care, telehealth care, or a combination of both. The Company you select is responsible for determining, within its own lawful scope of practice, professional judgment, and service role, whether and how to provide services to you.

Discontinuation of Telehealth Services

You may choose to discontinue telehealth services at any time, including during an active session. A Company may determine, in its professional or service judgment, that telehealth is not appropriate or effective for your needs and may discuss alternative options with you, including in-person care, referral to other resources, or discontinuation of telehealth services. Really Global does not determine whether telehealth or in-person care is clinically, professionally, legally, or otherwise appropriate for you.

Financial Considerations

Telehealth Services accessed through the Technology Platform are billed based on the applicable Company’s rates and the payment terms disclosed through the Technology Platform or applicable checkout or payment workflow. If you receive both telehealth and in-person services, you may be responsible for paying for each service in accordance with the applicable Company’s rates and the applicable payment terms.

By using the Technology Platform, you acknowledge that you have read and understood the terms in “13. Telehealth Services,” and you agree to abide by them.

14. Modifications, Termination, Interruption, and Disruptions to the Technology Platform

Really Global may modify, suspend, limit, interrupt, discontinue, or terminate the Technology Platform, any feature, function, tool, content, service, account access, or part of the Technology Platform, whether for all Clients or for you specifically, at any time and with or without notice, to the maximum extent permitted by applicable law.

Really Global may take such actions for reasons including, without limitation, maintenance, updates, security, privacy, fraud prevention, account integrity, platform integrity, legal compliance, operational needs, vendor or payment-processor issues, feature changes, discontinuation of services, or other reasons determined by Really Global.

The Technology Platform depends on software, hardware, internet connections, telecommunications networks, cloud services, payment processors, communications providers, Companies, vendors, and other third-party systems and services. Really Global makes commercially reasonable efforts to support the Technology Platform, but no website, application, platform, network, system, or service can be guaranteed to be uninterrupted, accessible, secure, consistent, timely, error-free, or available at all times.

To the maximum extent permitted by applicable law, Really Global shall not be liable for any loss, damage, claim, or issue arising out of or relating to any modification, suspension, limitation, interruption, disruption, discontinuation, termination, delay, outage, error, or unavailability of the Technology Platform or any part of it.

By using the Technology Platform, you acknowledge that you have read and understood the terms in “14. Modifications, Termination, Interruption, and Disruptions to the Technology Platform.”

15. Export Controls and Sanctions

The Technology Platform, software, content, tools, services, and related technology may be subject to export-control, sanctions, import, re-export, and similar laws and regulations of the United States and other jurisdictions.

You represent that you are not located in, organized under the laws of, ordinarily resident in, or otherwise accessing the Technology Platform from any country, territory, or region where use of the Technology Platform is prohibited by applicable sanctions, export-control, or similar laws. You also represent that you are not listed on any applicable restricted-party, denied-party, blocked-person, sanctions, or similar government list.

You agree not to access, use, export, re-export, transfer, release, provide, or otherwise make available the Technology Platform, software, content, tools, services, or related technology in violation of any applicable export-control, sanctions, import, re-export, or similar laws or regulations.

Really Global may restrict, suspend, or terminate access to the Technology Platform, or refuse to provide services, where Really Global determines that access or use may violate applicable sanctions, export-control, payment, legal, or regulatory requirements.

By using the Technology Platform, you acknowledge that you have read and understood the terms in “15. Export Controls and Sanctions.”

16. Notices

Really Global may provide notices, communications, disclosures, updates, or other information regarding this Agreement, the Privacy Policy, the Technology Platform, your account, transactions, services, or any related matter by any one or more of the following methods: (a) email to the email address associated with your account; (b) message, alert, or notification through your account or the Technology Platform; (c) in-product or in-application notice; (d) posting on the Technology Platform, help center, or other platform-accessible location; (e) postal mail; or (f) other electronic or physical means permitted by applicable law.

You are responsible for maintaining a current and accurate email address and contact information in your account and for monitoring notices provided through the Technology Platform.

Unless otherwise required by applicable law, notices provided by email, in-product notice, account notice, or posting are effective when sent or posted. Notices provided by postal mail are effective three (3) business days after mailing.

Notices to Really Global must be sent to the contact method Really Global designates for that purpose, including through the customer support page or by email to [email protected], unless this Agreement or the Technology Platform identifies a different notice method for a specific type of notice.

Notice to California Residents

If you receive services from a California-licensed marriage and family therapist, clinical social worker, professional clinical counselor, or other provider regulated by the California Board of Behavioral Sciences, you may contact the California Board of Behavioral Sciences regarding complaints within its jurisdiction. The Board may be contacted online at www.bbs.ca.gov or by calling (916) 574-7830.

Reporting Illegal Content (EU Users)

If you are located in the European Union and you wish to report content that appears on the Technology Platform that you believe is illegal under applicable law, you may submit a report through Really Global’s customer support page or by email to [email protected]. Really Global will review the report in accordance with the EU Digital Services Act (Regulation (EU) 2022/2065) and applicable law. Where Really Global takes a content-moderation action affecting an EU recipient (such as removing content, suspending an account, or restricting visibility), Really Global will provide a statement of reasons in accordance with Article 17 of the Digital Services Act.

By using the Technology Platform, you acknowledge that you have read and understood the terms in “16. Notices.”

17. Important Notes about our Agreement

Governing Law

This Agreement and our relationship with you shall be interpreted in accordance with the laws of the State of Delaware, excluding its conflict-of-law rules, except to the extent mandatory consumer-protection laws or other non-waivable laws in your jurisdiction apply and cannot be waived.

Nothing in this Agreement, including the choice of Delaware law, affects your statutory rights as a consumer to rely on mandatory consumer-protection provisions contained in the law of the country, state, province, territory, or other jurisdiction in which you live, to the extent such rights cannot be waived by contract.

Venue for Non-Arbitrable Claims

Except for disputes that are subject to Section 9 (Arbitration), or where applicable law requires otherwise, you agree that the exclusive venue for any action or proceeding arising out of or relating to this Agreement, the Technology Platform, or your relationship with Really Global shall be the federal or state courts located in San Francisco, California. You consent to the personal jurisdiction of those courts and waive any objection to venue or personal jurisdiction in those courts, except to the extent such consent or waiver is not enforceable under applicable law.

Entire Agreement

This Agreement, together with the Privacy Policy and any additional terms, notices, consents, policies, disclosures, or feature-specific terms incorporated into or accepted under this Agreement, constitutes the entire agreement between you and Really Global regarding your access to and use of the Technology Platform and supersedes any prior or contemporaneous agreements, understandings, statements, or representations about that subject matter.

Updates to this Agreement

Really Global may update, modify, supplement, or replace this Agreement, the Privacy Policy, or applicable feature-specific terms from time to time by posting an updated version on the Technology Platform, providing email or in-product notice, requiring re-acceptance, or using another method permitted by applicable law. For a Material Update, Really Global will provide any advance notice required by applicable law and will require you to re-accept the updated terms through a clickwrap or similar affirmative-assent mechanism before your continued access to or use of the Technology Platform constitutes acceptance. Really Global may make an immediate Material Update when it determines in good faith that the update is reasonably necessary to address a legal, regulatory, payment-network, security, fraud, or platform-integrity matter; in that case, Really Global will request re-acceptance as soon as reasonably practicable. A “Material Update” means an update that (i) introduces or increases an amount payable by you; (ii) materially expands Really Global’s rights to use, process, or train artificial-intelligence or machine-learning models on Client clinical content; (iii) materially expands your indemnification obligations; (iv) adds or materially changes an arbitration requirement, class-action waiver, or similar dispute-resolution restriction; or (v) materially reduces Really Global’s obligations to you or your rights under this Agreement in a manner that, taken as a whole, is adverse to you. Operational, clarifying, formatting, cross-reference, and conforming updates that are not Material Updates become effective when posted or otherwise made available, unless Really Global states otherwise or applicable law requires otherwise.

To the maximum extent permitted by applicable law, your continued access to or use of the Technology Platform after a non-Material Update becomes effective constitutes acceptance of that update. Material Updates are subject to the affirmative re-acceptance requirement above. If you do not agree to an update, you must stop accessing and using the Technology Platform, subject to any rights or remedies that cannot lawfully be limited or waived.

Assignment

You may not assign, transfer, delegate, or sublicense this Agreement or your rights or obligations under this Agreement without Really Global’s prior written consent. Really Global may assign, transfer, delegate, or sublicense this Agreement or any rights or obligations under this Agreement in connection with a merger, acquisition, reorganization, financing, sale of equity or assets, change of control, affiliate transfer, restructuring, or transfer of the Technology Platform or related business.

Headings

The headings in this Agreement are for convenience only and do not affect the interpretation of this Agreement.

Severability

If any provision of this Agreement is determined by a court or arbitrator of competent jurisdiction to be illegal, invalid, void, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions of this Agreement shall remain in full force and effect to the maximum extent permitted by applicable law.

No Waiver

Really Global’s failure to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed or electronically accepted by the Party granting the waiver.

Survival

All provisions that by their nature should survive termination or expiration of this Agreement shall survive, including, without limitation, provisions relating to arbitration, class action waiver, limitations of liability, releases, disclaimers, indemnification, payment obligations, affiliate obligations, ownership, privacy, data use, notices, governing law, venue, and any other provisions that expressly state that they survive.

17A. EU and UK Consumer Rights

If you are a consumer located in the European Union, the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under applicable consumer-protection laws, including the EU Consumer Rights Directive (Directive 2011/83/EU), the UK Consumer Rights Act 2015, the EU Unfair Commercial Practices Directive (Directive 2005/29/EC), and the equivalent national laws of each Member State.

Pre-Contract Information

Information about the Technology Platform, the Mental Health Services available through the Technology Platform, the prices charged by Companies, the cancellation and refund rules (see Section 3B above), and the means to contact Really Global is made available through the Technology Platform and in this Agreement. By accepting this Agreement, you confirm that this information has been provided to you in a clear and comprehensible manner.

Right of Withdrawal

Under the EU Consumer Rights Directive and equivalent UK or EEA laws, you generally have a fourteen (14) day right to withdraw from a distance contract for services without giving a reason. If you ask a Company to begin providing a service during that withdrawal period, you must make an express request and, where applicable, acknowledge through a checkbox or another affirmative checkout or booking action that you will lose the withdrawal right once the service has been fully performed. Merely accepting this Agreement or scheduling a session does not, by itself, constitute that separate express request or acknowledgment. If you complete the required affirmative action and the service is fully performed, you no longer have a withdrawal right for that completed service. If you validly withdraw after performance has begun but before it is complete, you may be required to pay the Company a proportionate amount for the service already provided, to the extent permitted by applicable law.

Mandatory Consumer Rights

Nothing in this Agreement, including the governing law, forum-selection, or arbitration provisions, limits your statutory rights as a consumer under the mandatory law of the country, state, region, or other jurisdiction in which you reside, to the extent such rights cannot be waived by contract. Nothing in this Agreement limits your right to seek redress with the consumer-protection authority, supervisory authority, or other competent authority in your jurisdiction.

Right to Lodge a Complaint with a Supervisory Authority

If you are located in the European Union or the European Economic Area, you have the right under Article 77 of the GDPR to lodge a complaint with the Supervisory Authority of the Member State in which you reside, work, or where you believe an infringement of the GDPR has taken place, if you consider that the processing of your personal information violates applicable data-protection law. If you are located in the United Kingdom, you have the equivalent right to lodge a complaint with the United Kingdom Information Commissioner’s Office (ICO) at ico.org.uk. If you are located in Switzerland, you may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC). These rights are in addition to, and do not replace, any other right or remedy you may have under applicable law.

Last Updated: August 9, 2026