In the ever-expanding world of mental health and wellness, access to clear, timely, and accurate information is crucial. At Really Global, we understand that navigating a global mental health marketplace can sometimes be overwhelming — but it doesn’t have to be. That’s why we’re proud to introduce Really, our intelligent, always-on, customer support assistant.
Really isn’t your average chatbot. It’s a next-generation AI-driven assistant that’s always ready to answer your questions, guide you through our platform, and provide personalized support at every step of your journey. Here’s everything you need to know about Really and how it makes your experience on Really Global smoother, faster, and more empowering.
What is Really?
Really is a smart, conversational support agent embedded on the Really Global platform. Powered by Microsoft Co-Pilot’s advanced generative AI, Really is more than a basic FAQ bot — it’s a true assistant that can:
- Answer complex questions: Whether you need help scheduling an appointment or want to understand the difference between a mentor and a coach, Really provides clear, thoughtful, and helpful responses.
- Offer personalized guidance: Really doesn’t just spit out generic answers. It tailors responses to your specific needs, helping you find the right provider, book a session, or understand how to use key features on the platform.
- Learn and evolve: If Really can’t answer a question, it doesn’t just stop there. You’ll have the option to request support, which creates a Case or Ticket for our team. From there, our team will review the question, provide an answer, and teach “Really” how to respond in the future. This means every interaction helps Really get smarter, ensuring no one encounters the same confusion twice.
How Does Really Work?
Unlike traditional chatbots that rely on pre-written scripts, Really is driven by generative AI. This allows it to have natural, human-like conversations. It understands context, picks up on the intent behind your questions, and delivers accurate, relevant answers. Here’s how it works:
- Trained on the Really Global Knowledge Base: Really has access to a vast knowledge base containing everything about Really Global — from how to use the platform, to how to find providers, to how payments work. This knowledge is continuously updated.
- Conversational AI: Ask a question the same way you would ask a person. No need for “robot-speak” or perfect grammar. Really understands natural language, so you can ask, “How do I schedule a session with a mentor?” or “What is TalkNow?” and get a clear answer.
- Continuous Learning: If Really doesn’t have the answer you’re looking for, you can submit a Case or Ticket directly from the chat. Our team will review your query, create helpful content (like new blog posts or support articles), and add it to “Really’s” knowledge so that it can answer next time.
What Can You Ask Really?
Really is your go-to source for everything related to Really Global. Some popular questions Really can answer include:
- Platform Navigation: “How do I create an account?” “How do I search for a therapist in my country?”
- Provider Information: “What is the difference between a therapist and a mentor?” “How do I know if my provider is licensed?”
- Booking & Scheduling: “How do I book a telehealth appointment?” “Can I schedule an in-person session near me?”
- Features & Services: “What is the TalkNow feature?” “Can I see the providers I’ve worked with in the past?”
- Pricing & Payments: “How much does it cost to book a session?” “What payment methods are accepted?”
If you’re unsure where to start, simply type your question, and “Really” will guide you step-by-step.
Why Use Really?
We know that you want quick, clear answers. You don’t want to scroll through lengthy FAQ pages or wait days for an email response. That’s why Really was designed to be fast, smart, and human-like.
Here’s why people love using Really:
- Instant Help: Get answers within seconds. No more waiting in long support queues.
- Available 24/7: Whether it’s 2 PM or 2 AM, Really is always on and ready to help.
- Always Improving: If Really can’t answer your question today, it will be able to answer it tomorrow. Every unanswered question is turned into a learning opportunity.
What Makes Really Different from Other Chatbots?
Unlike traditional chatbots that offer pre-written, limited responses, Really is a true AI support agent. Here’s how it stands apart:
| Feature | Traditional Chatbots | Really (AI-Powered) |
|---|---|---|
| Answers Questions | Only simple, pre-written FAQs | Dynamic, complex answers |
| Conversational AI | Limited conversation ability | Full natural language understanding |
| Personalization | One-size-fits-all responses | Custom responses based on context |
| Learning & Growth | Doesn’t evolve | Learns from every unanswered question |
| Availability | Business hours only | 24/7 support, anytime you need it |
What Happens if Really Doesn’t Know the Answer?
While Really strives to answer every question, there may be times when a new or unique question comes up. Instead of getting frustrated, here’s what happens next:
- You Can Request a Case or Ticket: Simply tell Really that you’d like to submit a Case or Ticket.
- Our Team Reviews It: Our support team will see your query, identify what went wrong, and work to create a clear, helpful answer.
- We Teach Really: After resolving your query, we update Really’s knowledge so it can answer this question for future users.
This process ensures Really is constantly improving. It’s not just a support agent — it’s an ever-evolving assistant.
How Does Really Help Really Global Clients?
If you’re a visitor browsing Really Global and have questions before booking a provider, Really is there to guide you. No sign-up is required — simply click the chat icon and ask away. Really makes it easy to:
- Find the right provider: Learn about the difference between therapists, coaches, and mentors.
- Explore platform features: Discover how TalkNow works or how to use the “Find Matches” tool.
- Understand pricing: Get clarity on costs and payment methods before booking a provider.
- Navigate the platform: Learn how to filter search results, book sessions, and access telehealth services.
If you’ve ever visited a website and felt unsure where to go next, Really is here to give you clarity and confidence.
How Can You Start Using Really?
You’ll find Really on the bottom-right corner of every page on the Really Global website. It’s simple to get started:
- Click the Chat Icon: Tap the chat bubble in the bottom-right corner of the screen.
- Ask Your Question: Type your question as if you were talking to a person. No special keywords required.
- Get Instant Answers: Really will search its vast knowledge base and return the most relevant answer.
If you ever feel stuck or need clarification, just say, “I’d like to submit a Case or Ticket,” and our support team will follow up.
The Future of Really?
Really is growing smarter every day. As it learns from user questions, its knowledge will expand, ensuring you get faster, more complete answers. Our goal is for Really to eventually answer 100% of user questions, giving every visitor complete confidence while navigating Really Global.
But that’s not all. As our platform grows, so will Really’s abilities. It will not only answer questions but also guide you through the booking process, assist with payments, and offer personalized provider recommendations.
At Really Global, we believe that knowledge is empowerment. By giving clients instant access to clear, transparent, and helpful information, Really makes mental health care more accessible, understandable, and approachable.
Have a Question? Ask Really
Your mental health journey is too important to leave in the hands of outdated support systems. With Really by your side, you’ll have a personal assistant who never sleeps, never stops learning, and is always ready to help.
Have a question right now? Click the chat icon and ask Really. It’s that simple.